Terms and Conditions

Terms and Conditions

General Terms and Conditions:

EC Sportz reserves all rights to all social media pages, products, websites and all content related to EC Sportz.


EC Sportz offers friendly, professional advice and training through certified training courses with national industry accreditation and insurance.


Any member of EC Sportz or the public who chooses to do any exercises, action or suggestion of EC Sportz choose to do so at their own risk.


EC Sportz reserves the right to refuse to train anyone who has not filled out REGISTRATION forms or has not been medically cleared.



EC Sportz reserves all rights to material such as comments, reviews, results, pictures posted on social media pages of EC Sportz and will only ever use these examples with complete authority from the member or if under 18 the member's guardian (see waiver form) EC Sportz reserves all rights to all content on the software, materials and any exercises done, food taken by a member through the guidance of EC Sportz do it at their own risk.


The member should complete a pre exercise form first and seek assistance or ask questions regarding any concerns they have. We recommend seeking medical clearance through doctors, physios and surgeons before taking on any exercises.

** EC SPORTZ SUPPORTS AND OPERATES UNDER ALL COVID-19 REGULATIONS GIVEN BY THE AUSTRALIAN GOVERNMENT AND WORLD HEALTH ORGANISATION.**

BULLYING, HARASSMENT AND GENERAL COMPLAINTS:

EC Sportz invites all people to join in and have a go. Everyone is welcome and treated fairly and equally with respect to all areas such as privacy of all information given, medical issues, religion, race, gender, ability and needs. Any form of Bullying or Harassment is not tolerated and will be dealt with by Management and according to the Law.

PAYMENTS,SUSPENSIONS, CANCELLATIONS AND MAKEUPS:

Anyone enrolling to any EC Sportz services i.e Kids Gym, Learn to Swim or Group Fitness does so for the full term and agrees to pay the full amount for that term (e.g 10 weeks in Term 2). This is to secure your spot and gain consistency and improvement. Our business would not last on stop start memberships weekly as both the business and customer must commit to achieve success.

EC Sportz requires organised bookings and payment prior to commencing. Failing to make payment on the agreed terms with EC Sportz will see the booked times lost until payment is made. If a payment is made and no communication has happened, the lesson is forfeited.


Make-Up Swim Lessons are offered. Please see our terms and conditions. We understand "things" happen, but we also need to manage many people and our business so everyone wins. Spots are limited, but we will always aim to work as best we can with everyone's situation.



There are no cancellations, refunds after booking has been made.

Payment Options: 

  • Direct deposit 
  • Eftpos 
  • Cash
  • Vouchers (if applicable) 
  • Afterpay (conditions apply) 

Please email info@ecsportz.com.au or call on 02 4283 6333 for membership needs (TEXT MESSAGES ARE NOT ACCEPTED).


Changing lesson times during the week will be only at the discretion of the EC Sportz staff and only if it works keeping in mind safety, ages and ability.


Weekly Group Training memberships are also conducted the same as the above. NOTE: We do not accept 'I owe you', 'I'll pay next week', 'I'll pay tomorrow'. Please always be prepared. Commitment is the main word in any form of success.

SWIM LESSONS AND TRAINING SESSIONS:

A Parent or Guardian must be on site to supervise young swimmers before, during and after lessons (Squad lessons exempt) unless management has instructed otherwise. Only children paid for and supervised can be in the pool.


Parents or Guardians must not participate in the lesson unless asked by the instructor, and any kids misbehaving or sick will be asked to stay out of the pool.


Please make sure kids who are not toilet trained have appropriate swim nappies on. Encourage kids to use the toilet before and during lessons. Make them wear goggles, (age pending) caps and easy swimming attire (not baggy rash shirts, shorts or floaties).


Children recently or currently sick will not be permitted in the water (infants AND OTHER KIDS the teacher seems fit will ask to have guardians in the water with them for multiple reasons until appropriate to be out of the water).


Kid class ratios vary but obviously less is best. 4-6 pending stages per class works well.


Lessons at our indoor pool have limited sitting area and space so please be mindful and we ask to have 1 minute showers and keep the place clean for everyone's sake.


We ask that mobile phones are not used in the bathrooms and you ask the teacher/trainer about taking a picture or video before doing it. Swim lessons are designed and formatted by EC Sportz, ASI, Fitness Australia, Royal Lifesaving, ASCTA, Swim Australia and Austswim and is the first of its kind, adding in surf safety and skills, basic first aid, sport, fitness and nutrition.


Training sessions are your time and we ask you arrive early fully prepared with the correct shoes, towels, water, gloves, exercise clothing, or whatever you need and be well hydrated, healthy and not tired. We ask you to debrief us on any issues, mentally or physically, you may have to help get the best of the time allocated.

PHOTOS, VIDEOS, SOCIAL MEDIA, WEBSITE, TESTIMONIALS:

As mentioned above and in the waiver, we strongly suggest endorsing and using pictures and videos of you or the children for the chance to learn faster and help promote our message in encouraging learning to swim and a healthy fit lifestyle. People can send us pictures or tag us on Facebook, Twitter and Instagram with @ecsportz or #ecsportz.


We encourage all ages to do exercise, swim, surf and be active but do so under the strict guidelines of EC Sportz or an Accredited and Registered Fitness Professional. Attempting to lift heavy weights, swim too far or attempt something untrained or without supervision and exercise too fast can cause injuries, attacks, lack of confidence, medical issues, etc. Please always have someone aware of what you are doing, where you are doing it and a timeline. Swim between the flags at the beach, have your fence around your pool locked, learn first aid and always have eyes on the kids, ALWAYS!

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